Help Desk and Support
For general support issues, call HELP (x4357) from any NJCU office extension phone, or call 201-253-4357 (from any non NJCU office extension phone, such as your mobile phone, home phone, etc.)
Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. Please call or send an email to firstname.lastname@example.org for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures and responsibilities related to the support of technology at the University.
- For Learning Solutions reports, please send a request via email to: email@example.com.
- For Human Resources support, please send a request via email to: firstname.lastname@example.org.
- For Financial reports, please send a request via email to: email@example.com.
- For PeopleSoft Application Security Requests, please send a request via email to: firstname.lastname@example.org.
Please feel free to send any comments or suggestions you may have regarding our support services to email@example.com.
NJCU HARDWARE AND SOFTWARE STANDARDS
TELL US HOW WE'RE DOING!
HOURS OF OPERATION
The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.
Help Desk hours of operation are as follows:
Spring/Fall Semesters: Monday - Thursday: 8:30 a.m. - 7:30 p.m. Friday: 8:30 a.m. - 6:00 p.m.
Summer: Monday - Thursday: 8:00 a.m. - 6:30 p.m. Friday and Weekends: Closed
Your satisfaction with our services is important to us.