Need Help?

Need Help?

Need Help Signing In?

This information will help you to obtain assistance if you need to change your password, request a transcript, obtain information on how to clear your browser's cache, how to enable or clear cookies and much more.

Getting Connected

CONTACT FORMS

(Only for NJCU Students, Faculty, Staff, Applicants, and Former Students. Report a problem; request GothicNet ID or Password.)
Help With GothicNet ID and Password

Change My Password

(If you already know your password, you can change your password here. For the security and protection of data, we recommend user to change your password frequently.)

Change Password Now

Transcript Requests

Information on How to Request Transcript

Frequently Asked Questions (FAQs)

FAQ, Helpful Tips, Contacts

Contact Us (Help)

For further assistance regarding technical problems, [i.e., signing in and error messages] please contact the IT Help Desk at x4357 (On Campus Only) or Submit Support Request Form.

 

FREQUENTLY ASKED QUESTIONS

If the problem persists, please email: pssecurity@njcu.edu

SUPPORTED BROWSER VERSIONS FOR GOTHICNET

Internet Explorer (IE) = 11, 10, 9, 8
Google Chrome = 24
Firefox = 17
Safari = 7, 6, 5

SUPPORTED OPERATING SYSTEMS FOR GOTHICNET

MS Windows (32-bit) = 7
MS Windows x64 (64-bit) = 8.1, 8, 7, 2012 R2, 2012, 2008 R2, 2008
Apple Mac OS X (Intel) (32-bit) = 10.5
Apple Mac OS X (Intel) (64-bit) = 10.9, 10.8, 10.7, 10.6
Apple iOS = 7, 6, 5

ADDITIONAL INFORMATION 

 

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