Marketplace FAQs

Marketplace FAQs

What is TouchNet Marketplace?

TouchNet Marketplace is a suite of e-commerce tools that provides campus departments the ability to create, manage, and operate online storefronts using PCI(Payment Card Industry) compliant payment systems for campus-developed web applications and other third-party business software. With Marketplace, your campus department can accept online payments, view real-time reports, and process payment refunds.

What is PCI(Payment Card Industry Data Security Standards)?

New Jersey City University has seen an increasing number of requests for credit card merchant accounts for online payment applications. While it can be advantageous to accept credit card payments over the Web, it is also an area of great liability. With credit card fraud and identity theft on the rise, Visa and MasterCard have issued Payment Card Industry Data Security Standards that every merchant on the University campus must be in compliance with in order to continue to accept credit cards and avoid substantial fines and fees.

Payment Card Industry Data Security Standards requires that anyone handling any credit card information should be cognizant of and agree to abide by the Payment Card Industry Data Security Standards which can be found at this website.

Which payment types can be accepted?

Discover, MasterCard, and Visa

Can we accept donations for our department?

If your department would like to accept donations, please contact University Advancement.

How long does it take to set up a Marketplace uStore?

Depending on the type of uStore requested and the administrator’s workload, Marketplace uStore setup can take between one week and one month to complete.

How do we request a uStore?

Details on how to request marketplace uStore can be found at this page.

How do I process a payment refund?

Payment refunds are processed through Marketplace Operations Center. You will be provided with instructions on how to process a payment refund.

What do I do if I forgot my password?

For TouchNet Marketplace, your user name and password can be reset by clicking the “Forgot password?” link on the TouchNet login page or by contacting us via email at marketplace@njcu.edu or by phone at 201-200-3526. 

Who do I contact if there is something wrong with my uStore?

If you are experiencing issues with your uStore, contact us by email at marketplace@njcu.edu or by phone at 201-200-3526.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

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