For Student, Faculty and Staff technical support issues you can:
Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to email@example.com for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
Please feel free to send any comments or suggestions you may have regarding our support services to firstname.lastname@example.org.
The IT Help Desk provides level one support for all Blackboard help requests for students and instructors.
You can request help with Blackboard using any of the following methods:
All Blackboard support requests will be responded to within one business day, not including weekends and holidays.
Sure you do. Just visit our Technology Training page for complete details and sign up today.
We offer training on a wide variety of technology applications including, Zoom, VPN, Qualtrics, Lecture Capture using Panopto, BrightLink Interactive Projectors for Education, Microsoft Office Products (Word, Excel, PowerPoint, Outlook as well as Basic Computer skills.