Help Desk and Support

About The Help Desk

For Student, Faculty and Staff general support issues you can:

• Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
• Call HELP (x4357) (from any NJCU office extension phone)
• Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)

Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.

Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.

Help Desk Service Level Agreement

• For Learning Solutions reports, please send a request via email to: sa_support@njcu.edu.
• For Human Resources support, please send a request via email to: hr-support@njcu.edu.
• For Financial reports, please send a request via email to: fin_support@njcu.edu.
• For PeopleSoft Application Security Requests, please send a request via email to: pssecurity@njcu.edu.

Please feel free to send any comments or suggestions you may have regarding our support services to helpdesk@njcu.edu.

NJCU Hardware and Software Standards

• Hardware Standards
• Software Standards
• Non-Standard Hardware and Software Standards

Tell Us How We're Doing!

Tell us how our HELP DESK can assist you better!

The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.

Your satisfaction with our services is important to us.