Learn about the steps we are taking to keep the campus safe and what you can do to help.
Regular Hours: Help Desk and Blackboard Support
Regular Help Desk Hours
- Monday - Thursday: 8:30 a.m. - 6:00 p.m.
- Friday: 8:30 a.m. - 5:00 p.m.
(Not including holidays.)
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Blackboard Support
All Other Help Desk Support
- Email helpdesk@njcu.edu
- Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support - University Technology Support Center)
- Call HELP (x4357) (from any NJCU office extension phone)
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
- Visit the IT Online Virtual Help Desk "Zoom with IT" (Monday to Friday from 2:00 PM to 4:00 PM) See the registration link below for Zoom with IT.
After Hours: Help Desk and Blackboard Support
After regular hours including weekends and holidays, a Help Desk representative will be available to provide both Blackboard and other technical support.
You can request assistance by:
- Phone: 1-844-807-0165 or
- Email: njcu@edusupportcenter.com
- Website: https://njcu.edusupportcenter.com (Knowledge Base for FAQs)
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Blackboard Support:
Technology support services are offered through the Help Desk Services unit in the Department of Information Technology. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
Join "Zoom with IT"
Join the "Zoom with IT" (Virtual IT Help Desk) sessions, every week, Monday through Friday (excluding weekends, as well as any days that the University is closed) for "LIVE" training and support sessions provided online (using Zoom) from 2:00 PM to 4:00 PM. We look forward to you joining us!
In order to attend, register for each daily "Zoom with IT" session using the following link:
https://NJCU.zoom.us/meeting/register/tJUsf-ivrD4sskSRuq6oEZYvlLAkfORIBQ
After registering, you will receive a confirmation email containing the details needed to join the session.
Note: If needed, you can get details on how to sign up for a Zoom account here. (available to Faculty, Staff, and Students)
Technology Loaner Program
The University is committed to ensuring that you can complete your coursework online during the Fall 2020 semester. In preparation for students to effectively learn online, NJCU has purchased and will be distributing some loaner laptops or iPads to those who do not have access to a personal computer. In addition, NJCU has secured some loaner mobile Wi-Fi hotspots for those who do not have access to the Internet.
Note: NJCU students in need of a computer and/or Internet access to complete their coursework can utilize the technology resources available in the Library and Computer Labs in the Professional Studies building, room 103, during the Fall 2020 semester.
If you need assistance in securing a laptop/iPad or mobile Wi-Fi hotspot, please submit a request by (logging into GothicNet) and selecting the “Technology Loaner Request” tile on the landing Student Homepage on GothicNet. Once you have scheduled a pickup on a convenient day and time slot and have agreed to the technology loaner agreement terms and conditions, you will receive a confirmation in your NJCU email with the location of the pickup. We are providing assistance on a first-come, first-serve basis. Distribution of loaner computers and/or Wi-Fi hotspots will be based on availability and need. The loaner equipment is to be used only by the person it was issued to and for educational purposes.
Computer Lab Hours in Professional Studies Building (P103) on ground floor.
- Monday to Thursday: 9:00 AM to 6:00 PM
- Friday: 9:00 AM to 5:00 PM
High-Risk Students (ONLY) have access to Computer Lab E during the hours of:
- Monday through Friday: 7:30 AM to 9:30 AM
(The computer lab hours are subject to change.)
Tell Us How We're Doing!
Tell us how our HELP DESK can assist you better!
The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.
Your satisfaction with our services is important to us.