In response to the ongoing COVID-19 pandemic, all summer session classes will be taught online. All events are canceled or postponed until further notice.
Help Desk
Help Desk
For Student, Faculty and Staff technical support issues you can:
- Email helpdesk@njcu.edu
- Call HELP (x4357) (from any NJCU office extension phone)
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
- Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
Virtual Help Desk "Zoom with IT"
Join us Monday through Friday, every week, for "Live" Training and Support Sessions provided online from 2:00 PM to 4:00 PM!
Join the Zoom Meeting
https://NJCU.zoom.us/j/911817256?pwd=TVg2cVI5QjJLVGhReHdQVjMyWEJWUT09
Additionally, you can call in by phone (to listen and speak): (646) 876-9923 US (if you don't have a functioning microphone or speakers)
Meeting ID: 911 817 256
Password: 12633095
Blackboard Support
During this period of online instruction: Blackboard support is available 24/7 for all NJCU students and instructors.
Please call 1-844-548-8815 if you need assistance!
Please call this number at any time if you need assistance using Blackboard tools or Blackboard Collaborate. A representative from Blackboard will provide direct support.
The IT Help Desk provides level one support for all Blackboard help requests for students and instructors.
You can request help with Blackboard using any of the following methods:
Online Blackboard Support Request Form (Available 24/7):
- Support Request Form
Phone
- Call HELP (x4357) (from any NJCU office extension phone) or,
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
In-Person
Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
All Blackboard support requests will be responded to within one business day, not including weekends and holidays.
Hours of Operation
- Monday - Friday: 8:30 a.m. - 6:00 p.m.
(Not including holidays.)
Quick Links
Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
Help Desk Service Level Agreement
- For Learning Solutions reports, please send a request via email to: sa_support@njcu.edu.
- For Human Resources support, please send a request via email to: hr-support@njcu.edu.
- For Financial reports, please send a request via email to: fin_support@njcu.edu.
- For PeopleSoft Application Security Requests, please send a request via email to: pssecurity@njcu.edu.
Please feel free to send any comments or suggestions you may have regarding our support services to helpdesk@njcu.edu.
NJCU Hardware and Software Standards
Tell Us How We're Doing!
Tell us how our HELP DESK can assist you better!
The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.
Your satisfaction with our services is important to us.
