Help Desk

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NJCU IT Help Desk

Help Desk

For Student, Faculty and Staff technical support issues you can:

  • Email helpdesk@njcu.edu
  • Call HELP (x4357) (from any NJCU office extension phone)
  • Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
  • Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)

 

Hours of Operation

  • Monday - Friday: 8:30 a.m. - 6:00 p.m.
    (Not including holidays)

 

 

 

"Zoom with IT"  (Virtual Help Desk)

Join us Monday through Friday, every week, for "Live" Training and Support Sessions provided online from 2:00 PM to 4:00 PM 

In order to attend, register for each daily "Zoom with IT" (Virtual Help Desk) session:
https://NJCU.zoom.us/meeting/register/tJUsf-ivrD4sskSRuq6oEZYvlLAkfORIBQ 

After registering, you will receive a confirmation email containing the details needed to join the session.

 

Technology Loaner Program

The University is committed to ensuring that you can complete your coursework online during the Fall 2020 semester. In preparation for students to effectively learn online, NJCU has purchased and will be distributing some loaner laptops or iPads to those who do not have access to a personal computer. In addition, NJCU has secured some loaner mobile Wi-Fi hotspots for those who do not have access to the Internet.  

Note: NJCU students in need of a computer and/or Internet access to complete their coursework can utilize the technology resources available in the Library and Computer Labs in the Professional Studies building, room 103, during the Fall 2020 semester. 

If you need assistance in securing a laptop/iPad or mobile Wi-Fi hotspot, please submit a request by (logging into GothicNet) and selecting the “Technology Loaner Request” tile on the landing Student Homepage on GothicNet. Once you have scheduled a pickup on a convenient day and time slot and have agreed to the technology loaner agreement terms and conditions, you will receive a confirmation in your NJCU email with the location of the pickup. We are providing assistance on a first-come, first-serve basis. Distribution of loaner computers and/or Wi-Fi hotspots will be based on availability and need. The loaner equipment is to be used only by the person it was issued to and for educational purposes. 

 

Computer Lab Hours in Professional Studies Building (P103) on ground floor.

  • Monday to Thursday:   9:00 AM to 6:00 PM
  • Friday:                           9:00 AM to 5:00 PM

High-Risk Students (ONLY) have access to Computer Lab E during the hours of:

  • Monday through Friday: 7:30 AM to 9:30  AM

(The computer lab hours are subject to change.)

Blackboard

Blackboard Support


During this period of online instruction:   Blackboard support is available 24/7 for all NJCU students and instructors.

Please call 1-844-548-8815 if you need assistance!

Please call this number at any time if you need assistance using Blackboard tools or Blackboard Collaborate. A representative from Blackboard will provide direct support. 


The IT Help Desk provides level one support for all Blackboard help requests for students and instructors.

You can request help with Blackboard using any of the following methods:

Online Blackboard Support Request Form: 
- Support Request Form

Phone
- Call HELP (x4357) (from any NJCU office extension phone) or,
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)

In-Person
Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)

All Blackboard support requests will be responded to within one business day, not including weekends and holidays.


Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You can visit our GothicNet Help Page for additional resources.

Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.

Help Desk Service Level Agreement

Please feel free to send any comments or suggestions you may have regarding our support services to helpdesk@njcu.edu.

NJCU Hardware and Software Standards

Tell Us How We're Doing!

Tell us how our HELP DESK can assist you better!

The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below. 

Your satisfaction with our services is important to us.

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