For Student, Faculty and Staff technical support issues you can:
Please call this number at any time if you need assistance using Blackboard tools or Blackboard Collaborate. A representative from Blackboard will provide direct support.
The IT Help Desk provides level one support for all Blackboard help requests for students and instructors.
You can request help with Blackboard using any of the following methods:
Online Blackboard Support Request Form (Available 24/7):
- Support Request Form
- Call HELP (x4357) (from any NJCU office extension phone) or,
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
All Blackboard support requests will be responded to within one business day, not including weekends and holidays.
Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to firstname.lastname@example.org for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
Please feel free to send any comments or suggestions you may have regarding our support services to email@example.com.
The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below.
Your satisfaction with our services is important to us.