Help Desk

Technology support services are offered through the Help Desk Services unit in the Department of Information Technology. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.

Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.

Join "Zoom with IT"

Join the "Zoom with IT" (Virtual IT Help Desk) sessions for "LIVE" training and support sessions provided online (using Zoom) from 2:00 PM to 4:00 PM during below schedule  (excluding any days that the University is closed). We look forward to you joining us!

• We will continue the Zoom with IT Tuesday and Thursday until the 4 day work week begins on the week of June 6th.
• During the rest of the Summer Zoom with IT will be on Wednesday.
• At the start of the Fall Semester Sept 1st Zoom with IT will resume every day for the first 3 weeks of the term.
• After the first 3 weeks the week of Sept. 26th Zoom with IT will go back to 2 days a week on Tuesday and Thursday.

In order to attend, register for each daily "Zoom with IT" session using the Zoom with IT link.

Zoom with IT Registration

After registering, you will receive a confirmation email containing the details needed to join the session.

Note: If needed, you can get details on how to sign up for a Zoom account here. (available to Faculty, Staff, and Students)

Technology Loaner Program

The University is committed to ensuring that you can complete your coursework online during the Fall 2020 semester. In preparation for students to effectively learn online, NJCU has purchased and will be distributing some loaner laptops or iPads to those who do not have access to a personal computer. In addition, NJCU has secured some loaner mobile Wi-Fi hotspots for those who do not have access to the Internet.  

Note: NJCU students in need of a computer and/or Internet access to complete their coursework can utilize the technology resources available in the Library and Computer Labs in the Professional Studies building, room 103, during the Fall 2020 semester. 

If you need assistance in securing a laptop/iPad or mobile Wi-Fi hotspot, please submit a request by (logging into GothicNet) and selecting the “Technology Loaner Request” tile on the landing Student Homepage on GothicNet. Once you have scheduled a pickup on a convenient day and time slot and have agreed to the technology loaner agreement terms and conditions, you will receive a confirmation in your NJCU email with the location of the pickup. We are providing assistance on a first-come, first-serve basis. Distribution of loaner computers and/or Wi-Fi hotspots will be based on availability and need. The loaner equipment is to be used only by the person it was issued to and for educational purposes. 

Tell Us How We're Doing!

Tell us how our HELP DESK can assist you better!

The Department of Information Technology is dedicated to providing efficient and reliable support services to our entire user community. Please call HELP (x4357) from any NJCU office extension phone, or call (201)253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.), during the hours of operation which are listed below. 

Your satisfaction with our services is important to us.