Need Help?
Need Help?
Help Desk
For Student, Faculty and Staff technical support issues you can:
- Email helpdesk@njcu.edu
- Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
- Call HELP (x4357) (from any NJCU office extension phone)
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
Hours of Operation
- Monday - Friday: 8:30 a.m. - 6:00 p.m.
(Not including holidays.) -
Quick Links
- NJCU Network Services
- NJCU Email
- NJCU WiFi
- NJCUmobile
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Technology support services are provided through the IT Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus-wide technology. Please call or send an email to helpdesk@njcu.edu for your technology support needs. You may also access our general FAQ system. Or you can visit our GothicNet Help Page for additional resources.
Please review the Help Desk Service Level Agreement outlining specific services, priorities, procedures, and responsibilities related to the support of technology at the University.
- For Learning Solutions reports, please send a request via email to: sa_support@njcu.edu.
- For Human Resources support, please send a request via email to: hr-support@njcu.edu.
- For Financial reports, please send a request via email to: fin_support@njcu.edu.
- For PeopleSoft Application Security Requests, please send a request via email to: pssecurity@njcu.edu.
Please feel free to send any comments or suggestions you may have regarding our support services to helpdesk@njcu.edu.
Blackboard Support
The IT Help Desk provides level one support for all Blackboard help requests for students and instructors.
You can request help with Blackboard using any of the following methods:
- Online Blackboard Support Request Form (Available 24/7):
Support Request Form
- Phone
- Call HELP (x4357) (from any NJCU office extension phone) or,
- Call 201-253-4357 (from any non-NJCU office extension phone, such as your mobile phone, home phone, etc.)
- In-Person
Visit Professional Studies Building, ground floor, Room P-103 (Help Desk Support)
All Blackboard support requests will be responded to within one business day, not including weekends and holidays.
Need Training?
Sure you do. Just visit our Technology Training page for complete details and sign up today.
We offer training on a wide variety of technology applications including, Zoom, VPN, Qualtrics, Lecture Capture using Panopto, BrightLink Interactive Projectors for Education, Microsoft Office Products (Word, Excel, PowerPoint, Outlook as well as Basic Computer skills.