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About Blackboard


What is Blackboard Learn 9.1?

Learn is the learning management system utilized by NJCU to deliver web-based instruction. Since the system is totally web-based, you do not need to have any special software installed on your computer to use it. All communication with your professor and classmates occurs within your Blackboard course which you can access anywhere and anytime you have access to the Internet and a supported browser.

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How do I Access Blackboard Learn 9.1?

You can access Blackboard Learn 9.1 by directing your Web browser to Use your GothicNet ID and GothicNet password to log into Blackboard Learn 9.1

I Do Not Know My Gothicnet ID. How Can I Retrieve It?

If you do not know your GothicNet ID, you can request assistance from the IT Helpdesk.

How Do I Change My Password For Blackboard Learn 9.1??

You can reset your own password using this Web site. Keep in mind: this form will reset your password for other NJCU resources including GothicNet, E-Mail, and NJCU network access.

What Are The Recommended System Requirements for My Computer to Properly Use Blackboard Learn 9.1?

Refer to the following Web site to see supported browsers and operating systems: Browser Checker
It is HIGHLY RECOMMENDED that you DO NOT use Internet Explorer when accessing Blackboard. Firefox, Chrome, and Safari browsers work best with Blackboard.

Why am I Unable to View PDF Files on My MAC Computer?

Adobe has released an advisory regarding issues with viewing PDF files on Mozilla Firefox and Apple Safari browsers in Mac OS X 10.6 & 10.7. (Read Advisory) A third-party add-on must be installed to be able to view PDFs within the Blackboard Learn 9.1 learning management system.

I am Having Trouble With Internet Explorer 11. How Can I Downgrade To Internet Explorer 10?

To downgrade IE11 to IE10: -Click on your Computer's Start Menu -Select Control Panel > Programs > Programs and Features -Click on 'View installed updates' from the left panel -Search for Windows Internet Explorer 11 -Right-click on Windows Internet Explorer 11 > Uninstall -Once the uninstall is complete, restart your computer

I Am Having Trouble With The Chat Tool And I Have The Latest Version Of JAVA Installed. What Now?

‚Ä®If you have the latest version of Java installed on your computer and you are getting an error when trying to launch the chat tool, please do the following: Click on your computer‚Äôs Start menu and find and open your Java control panel. Once you have your Java Control Panel open, click on the Security tab and then select the Edit Site List button. Add the following two additional sites to your Site Exception List: and Also, uncheck that option to keep temporary files on your computer (on the General Tab in the Temporary Internet Files area --> Settings) Once these changes are made, restart your computer, and try the chat again.

I Need To Take A Test In My Blackboard Course. Do You Have Any Test-Taking Tips For My Online Test?

Do not take the test until you are ready.
Each instructor may configure their test differently, so it is very important to read ALL of the instructions before you click the Begin button.
Do not use Internet Explorer to take your test!!!! Use Firefox, Google Chrome, or Safari.
Before you start your test, close down all other programs running on your computer. Having multiple programs open during your test may result in problems or loss of test data.
Do not resize or refresh your browser window after starting the test.
Do not wait until the last minute to take the test! If something goes wrong during your test session, there may not be enough time to resolve the issue.
Before starting your test, turn off any virus scanning software, pop-up blockers, instant messaging or any other programs that may cause your computer to restart, open pop-up windows, or open new browser windows.
Do not use the Back, Forward, Home, or Refresh buttons on the browser, or Backspace key on the keyboard while taking the test.
MOST IMPORTANT: Make sure you have a reliable internet connection! Wireless internet connections do not always maintain a "constant" connection, and therefore is not considered reliable. Using a wireless connection or a mobile device can cause you to get disconnected from the test environment. It is HIGHLY recommended that you use a computer or laptop that is hard-wired to an Internet connection.

I Am Using Google Docs To Create a Document, But My Professor Want Me To Submit a Microsoft Word Document. How Do I Save a Google Doc As a Word Document?

To save your Google Doc as a Microsoft Word file:

  • Open the file.
  • Click File and then Download as
  • Choose the Microsoft Word (.docx) file format. If you are using an Android or iOS device:
  • Open the Google Doc
  • Next to a file, tap More More
  • Choose Share & export.
  • Select Save as Word

Why Can't I Paste Text I've Copied From My Word Processing Program Into Blackboard?

You CAN paste into Blackboard, but in order to do so, you MUST use your keyboard's shortcut keys! Click your mouse into the text box in Blackboard into which you would like to paste text. If you are using a Windows computer, hold down the CTRL key on your keyboard and tap the V key once to paste the text you have copied from your word processing program. If you are on a Mac, hold down the Command + key on your keyboard and tap the V key once to paste the text you have copied from your word processing program.

I Still Need Help After Reading The FAQS. Who Can I Call For Help?

Students that are looking for technical support with Blackboard and related tools are asked to first contact the NJCU IT Help Desk.

Users may also contact the IT Help Desk for assistance. 

General inquiries about online support or questions can be emailed to

I Would Like to Learn More about Blackboard Learn 9.1 On My Own. Where Can I Start?

Blackboard offers on-demand learning resources for students. The following site shows short video clips on how to submit assignments, manage your personal information, and how to communicate and collaborate inside Blackboard Learn 9.1: or In addition, searchable help resources for students are available from this site

Students that are looking for technical support with Blackboard and related tools are asked to first contact the NJCU IT Help Desk.

General inquiries about online support or questions can be emailed to

During business hours, you may also call the IT Help Desk at (201)200-4357 for assistance.

How Do I Request Reasonable Accommodations as a Student with a Disability?

If you are a student with a disability and wish to receive consideration for reasonable accommodations, please register with the Office of Specialized Services and Supplemental Instruction (OSS/SI). To begin this process, complete the student client intake form available on the OSS/SI website (listed under Policies and Forms). Contact the OSS/SI at 201-200-2091 or visit the office in Karnoutsos Hall, Room 102 for additional information.

Can I Use Blackboard Learn 9.1 On My Mobile Device?

Yes. Blackboard Mobile Learn is a free mobile application that brings interactive teaching and learning to mobile devices and gives students instant access to course information directly from specified mobile devices.

What Can I do With Blackboard Mobile Learn?

  • From the convenience of your mobile device, Blackboard Mobile Learn allows you to:
  • Access your Blackboard course content
  • Check announcements and grades
  • Create and comment on discussions and blog postings
  • Upload media
  • Take mobile compatible tests

What Devices are Supported by Blackboard Mobile Learn?

Blackboard Mobile Learn is available on any Android, Apple, or Blackberry mobile device.

How Do I Download the Blackboard Learn Mobile App?

Go to the App Store for your mobile device and search for the free Blackboard Mobile Learn app. From there, you can download the application.

How Do I Launch Blackboard Mobile Learn Once it is Installed on my Mobile Device?

Open the app and use the search bar to search for "New Jersey City University". You may see two instances of New Jersey City University. Be sure to select "New Jersey City University (Learn)". When prompted, enter your GothicNet ID and password. Select "Courses" at the bottom of the screen. The course(s) for which you are enrolled in Blackboard Learn should now be available to you.

I am Having Trouble Logging in to Blackboard Mobile Learn and I Am Certain I am Using The Correct Login Credentials. What Should I Do? 

First, make sure you are able to log into GothicNet with your GothicNet ID and case-sensitive GothicNet password. If you cannot, please read the FAQ about resetting your own password. If you are indeed enrolled as a student and you are able to log into GothicNet but these same credentials are not allowing you access to Blackboard via the Mobile Learn app, try uninstalling the Blackboard Mobile Learn app and re-installing it. If you are still having trouble, please contact the NJCU IT Help Desk.

I Can't Find The Mobile Device For My App. Now What?

Please consult the app store help resources if you have any problems locating the Blackboard Learn Mobile app for your device.

When I log in to My Class in Blackboard With My Mobile Device, The Course Menu Is Missing on the Left Side of the Page. What Do I Do?

The Course Menu and the Control Panel make up the left side of the Blackboard Learn screen. The left side can be collapsed and expanded as desired. If you enter your class and no longer see the menu on the left, that area has been collapsed. To expand it again, hover over the narrow blue band on the left side of the screen where the Course Menu and Course Panel usually appear. A right facing arrow icon should appear. Click the right pointing arrow icon. The Course Menu area should expand.

How Can I Receive Additional Help With My Blackboard Mobile Learn App? 

If you encounter any difficulty in locating or using the Blackboard Mobile Learn app can request assistance by completing an Online Learning Support Request.

Contact Us

Department of Online Learning
Submit a request for help.